JOB TITLE: IT ENGINEER (IT SUPPORT)
- NUMBER OF POSITIONS: 1
- EMPLOYMENT TERMS: PERMANENT
JOB DESCRIPTIONS
- Provide cleanup, maintenance, and part’s replacement of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the PCs, printers, servers, and related equipment.
- Provide helpdesk support and resolve problems and support the roll-out of new applications to the end user’s satisfaction.
- Set up new users’ accounts and profiles and deal with password issues.
- Log and track support calls in the designated RBA system, prioritize and escalate jobs as required to ensure customer satisfaction.
- Identify trends in the support calls and develop documentation to address these most often reported problems and issues. Notify management of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Monitor and respond quickly and effectively to requests received through the IT department.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Assist with onboarding of new users.
- Maintain inventory of all equipment, software, and software licenses.
- Report issues to the IT department for escalation.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Assign users and computers to proper groups in Active Directory.
- Manage applications, license tracking, and performing PC maintenance, upgrades, and configurations.
- Perform timely workstation computer hardware and software installation and upgrades as required.
- Conduct electrical safety checks on computer equipment.
- Maintain updated knowledge of industry trends and new technologies and recommend future initiatives.
- Meet financial requirements by submitting information for budgets; monitoring expenses.
- Report on the IT system status and provide recommendations to his immediate supervisor.
- Sign performance contract with Immediate supervisor.
- Perform other duties assigned by the immediate supervisor.
JOB PROFILES: Degree in Electronics and Telecommunications, Computer Science, or any other related field with 2yrs experience in related field.
OTHER SKILLS
- Strong troubleshooting skills.
- Extensive, hands-on experience with IT software and hardware infrastructure.
- Methodical, accurate, confidentiality, and consistent attention to detail.
- Demonstrates accuracy and proficiency in use of computer and software programs used by the institution.
- Ability to prioritize and manage work in critical and emergency situations.
- Ability to analyze risk and report back to the immediate supervisor.
- Excellent written and verbal communication skills.
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