Job Description
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you’re the fit we’re looking for. Join our global team of experts and grow your IT career with us.
Responsibilities
- Diagnose and resolve technical problems related to IMS and associated components.
- Interact with customers via phone, email, and web-based platforms to address their technical inquiries.
- Maintain a deep understanding of IMS products and its integration with other Broadcom products.
- Analyze complex issues using logs, traces, dumps, debuggers, and other tools.
- Work effectively with other team members and external resources to resolve customer problems.
- Contribute to process improvement initiatives and knowledge sharing within the organization.
- Mentor and coach junior team members.
- Participate in customer-facing activities, such as site visits, user group meetings, and webinars.
- Stay updated on the latest product developments and future directions.
- Actively participate in scrum teams and contribute to various development activities.
Qualifications
- Bachelor’s degree with 2+ years of experience working with IMS products or similar single sign-on products.
- Strong understanding of applications, operating systems, web servers, application servers, directory servers, databases, software development, networking protocols, and federated technologies.
- Ability to analyze complex issues and identify effective solutions.
- Excellent communication and interpersonal skills to effectively interact with customers.
- Good to have technical certifications.
