Job Offer:
Receptionist at the Nyanza Tourist Information Center
About NZIZA NGO
NZIZA, a Non-Governmental Organization (NGO), was founded by a team passionate about the beauty, culture, and history of Rwanda. The NGO’s mission is to promote Rwanda’s historical, tourist, and cultural heritage by showcasing it through literature, audiovisual content, photography, education, and artistic activities.
In partnership with the Nyanza District, NZIZA manages the Nyanza Tourist Information Center, aiming to position Nyanza as a competitive hub for cultural tourism. NZIZA is an equal opportunity employer committed to inclusivity and diversity, including for persons with disabilities.
Job Details
Position Title: Receptionist
Work Location: Nyanza Tourist Information Center
Key Responsibilities
- Greet visitors in a professional and friendly manner.
- Serve as a liaison between the Tourist Information Center and the Nyanza District.
- Provide accurate information on heritage and tourist sites, exhibitions, and other community activities in Nyanza.
- Efficiently handle phone calls, emails, and visitor inquiries.
- Manage ticket sales and visitor transactions.
- Collaborate with tourism partners to ensure seamless visitor experiences.
- Maintain cleanliness and organization of the reception area.
- Keep accurate statistics on visitors.
- Recommend attractions and accommodations in Nyanza.
- Draft and present reports to management.
- Work with the team to enhance the visitor experience.
Eligibility Criteria
Qualifications:
- Experience in a customer service or receptionist role.
- Excellent communication and interpersonal skills.
- Proficiency in telephone systems and office equipment.
- Strong organizational and multitasking abilities.
- Knowledge of Nyanza’s heritage sites (a plus).
- Proficiency in French (spoken and written); knowledge of other official languages is an added advantage.
Application Process
Required Documents:
- Diploma or certificate of at least high school (A2) completion in tourism and hospitality or a relevant field, with a minimum of 3 years of experience.
- Curriculum Vitae (CV) highlighting relevant experience and qualifications.
- Cover letter explaining your qualifications and motivation for the role.
- Portfolio of previous collaborations with businesses or tourist attractions (if available).
- Contact details of two professional references.
- Criminal record extract.
- National ID card.
Submission Instructions:
Send your documents via email to: info@nziza.org and CC: manager@nziza.org
Deadline: December 29, 2024
Use the subject line “Receptionist Application – Visitor Center.”
For clarification inquiries (if needed):
Phone: 0788669677
NZIZA NGO is committed to diversity and encourages individuals from all backgrounds to apply. However, we particularly encourage local residents of Nyanza to submit their applications. Only shortlisted candidates will be contacted.
Signed by:
Kagabo Julien
Legal Representative, NZIZA NGO
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