JOB: Customer Support Engineer (A1/A0) needed at Motorola Solutions Kigali, Rwanda Deadline: Not Specified

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Post-sale installation and maintenance of mobile communication systems.

Job Description

Field system engineer of Analog and Digital Wireless communication systems providing: installation, implementation, configuration, testing, optimization, troubleshooting, and maintenance.

Responsibilities:

• Performing systems integration testing and preventive maintenance.
• Monitoring and performance analysis of Digital radio communication systems and optimization,
• Supporting MSI systems in Middle East and Sub Saharan Africa regions
• Team member in complex system diagnostics and repairs
• Team member to provide local and remote technical support to customers.
• Participating fully in an out-of-hours standby rotations, when required.

Basic Requirements

• Electronics engineer (BSc grade) or practical engineer
• Knowledge of digital wireless communications systems.
• Knowledge in the implementation of IP Networks.
• Knowledge in the areas of microwave, mobile data, and telephony – advantage
• Multidisciplinary systems view & capabilities.
• Basic knowledge in dealing with RF interference and RF optimization services (antenna, amp, V-SWR, etc.)
• Self-learning capabilities.
• English language (reading, writing, and spoken language) – high level.
• Ability to communicate with customers and MSI field personnel on a technical level.
• Ability to perform duties with remote supervision and be able to supervise others.
• Flexibility to work irregular hours when carrying out duties or responding to emergency service calls.
• Availability to travel frequently.
• Achieve a high level of customer satisfaction.
• Fully computer (PC) literate.
• Readiness to undergo rigorous security clearance procedures.
• Driving license.

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